Reports To: Director of Inside Sales
Based At: Bridgeport, Connecticut Office
Primary Role:
Maximize revenue stream from our current customer base This includes
creating a close working relationship with our customers to reduce client
attrition and maximize revenue potential from this segment of the business
Key Responsibilities:
-
Build excellent relationships with existing accounts, including pro-active telephone calls to check on customer satisfaction
- Act as liaison between Technical Support and customers
- Up sell and cross sell to current customers: product upgrades, training, and service opportunities
- Manage proposal process; this includes customization requirements gathering, needs analysis, solution development in collaboration with professional services, contracts and negotiation and close
- Help ensure initial successful GoECart implementation and use
- Help customers maximize their understanding of GoECart features and capabilities so the customer can maximize his revenue/return
- Keep current on products and services offered and industry trends
- Inform customers of new product and service offerings
- Get referrals from customers
- Identify satisfied customers for references
- Track sales activities and transactions, enter into CRM and report to Director of Inside Sales
- Develop and make presentations to Clients regarding GoECart products and services
- Provide pipeline and forecasting information to management
Qualifications
Prior Experience
- Two+ years selling software products/services
- Prior experience with customer relationship management (CRM) systems
Skills
- Ability to work as a team member
- Ability to develop and document technology solutions to business problems
- Knows how to sell software over the telephone
- Ability to connect with customers
- Strong written/verbal communication skills and presentation skills
- Excellent telephone and e-mail skills
- Ability to learn software quickly
- Strong organizational skills and ability to prioritize
- Ability to work with difficult customers
Knowledge
- Familiarity with ecommerce businesses and the technology solutions
- Familiar with CRM systems
- Technology and Internet savvy
Attitudes
- Strong work ethic
- Self-motivated
- Comfortable following and using a sales process
- Sensitivity to cultural diversity
Education
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