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Home > Company > Careers > Network and Support Engineer
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Network Wizard (aka Microsoft Network & Support Engineer)
(Harry Potter has nothing on you!)
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Do networks magically start functioning properly simply because
they ‘sense’ your presence and know you will solve any problem?
Are you known by your geek friends as the source of all network
wisdom? Do people climb mountains to seek you out for answers to
problems that baffle other MS network administrators?
GoECart is growing! If you’re looking for a startup situation, if
you thrive on the hard work needed to expand the infrastructure of
our SaaS environment, check us out!
Are you the geek with the heart of gold – good!
Because this position is defined as 50% Microsoft Network Engineer
and 50% technical support to our customers. You care as much about
helping people as you enjoy the thrill of solving a technical
puzzle. You will be the network administrator for a 24x7 production
server environment including web servers, DNS servers, database
servers, domain controller, network hardware, firewalls, and back-up
tape drive. When that’s not keeping you busy, you’ll be delivering
quality customer service to external customers involving our GoECart
product. They don’t call you Goldenboy/girl for nothing! For those
of you who prefer more ‘formal’ job descriptions, here’s the fine
print….
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Primary Duties and Responsibilities
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The Microsoft Network Engineer is responsible for the
design, development and refinement of all network systems
infrastructure and serves as one of the highest levels of
escalation for network and security issues.
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Manage all (100 enterprise-level) servers, including e-mail, file,
print, and backup servers and their associated operating systems
and software.
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Manage security solutions, including firewall, anti-virus, and
intrusion detection systems.
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Manage all network hardware and equipment, including routers,
switches, hubs, printers, and UPSs.
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Perform automated system backups and recovery of all systems and
maintain accurate records of all backup activities according to
current standard procedures.
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Automate systems monitoring tasks using standard monitoring tools
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Perform installation, configuration, maintenance, and
troubleshooting of end user workstation hardware, software, and
peripheral devices.
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Web site administration (load balancing, traffic monitoring and sizing)
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Administer all equipment, hardware and software upgrades and
routine maintenance and maintain proper documentation.
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Administer and maintain end user accounts, permissions and access rights.
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Manager corporate telecommunications system.
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Conduct research on network products, services, protocols, and
standards in support of network procurement and development
efforts.
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Develop, implement and maintain policies, procedures and associated
training plans for network resource administration, appropriate use,
and disaster recovery.
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Interact and negotiate with vendors, outsourcers, and contractors
to secure network products and services.
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The Microsoft Network Engineer will be supporting our customers
(and their use of our product) for 50% of their shift.
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Troubleshoot corporate customers Tier 1 through Tier 4 problems
via telephone, written correspondence, or electronic services
identified within GoECart’s SaaS environment
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Provide reliable resolution of critical and high impact problems
for GoECart’s corporate customers within the designated SLA
parameters
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Resolve mission critical or politically sensitive customer
issues and maintain ownership of issues until resolved completely.
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Provide professional support by maintaining high standards of
courtesy, listening skills, rapport building skills,
client-expectation management, and handling difficult situations.
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Provide professional support by maintaining high standards of
courtesy, listening skills, rapport building skills,
client-expectation management, and handling difficult situations.
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Document problem solutions utilizing the corporate CRM system and
contribute to the company knowledgebase.
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Oh, it would be best if you know how to prioritize tasks in an
environment with goals that sometimes conflict (but you already
know this).
While you do have a life, all of us participate in the
rotating "on-call" schedule.
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Essential Skills, Experience & Education
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- 3 - 5 (or 6 or 7) years network and/or system administration experience
- Expertise with Microsoft products/operating systems: Windows Server
2000/2003, IIS 6.0, SQL Server 2000/2005, Active Directory, DNS
Services and Server Clustering
- Additional product expertise in Cisco equipment, Veritas Backup Exec
10d (or higher), Symantec Anti-virus, and NetTracker
- Experience with developing intrusion detection, prevention
and firewall policies
- Familiarity with ASP, ASP.NET, XML, HTML, XSL, VB, Javascript
- Must have outstanding customer service talents and excellent
written and oral communication skill sets.
- Must exhibit equanimity and poise under the pressure of solving
real-time issues. Logical problem-solving aptitude with a high
level of accuracy and detail including the ability to multi-task
under pressure.
- Must have an outstanding attendance record, be a team
player, self-motivated, committed, hard working, and flexible.
- Availability to work off-hours in our 24/7
environment when necessary.
- BS degree in Computer Science or related field
- Microsoft System Administration, Networking or Web Development
certifications are a plus (see below)
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Still reading? Outstanding! We are located in Connecticut
(about an hour by train from The Big Apple). So, when you do
take a breather, you can explore the city, see that Broadway
show, eat in every possible ethnic restaurant imaginable,
etc. Or if you’re a country boy/girl, you can head north to
western MA, VT, etc.
Hopefully you already live in the area or are moving here
anyway. But if not and if this is your dream job, some
relocation assistance is available.
Finally, the candidate will have a record of working with and
contributing to teams. He/she will demonstrate team skills such
as communication, process development, meeting commitments,
accountability, and reliability. The qualified candidate must
have good judgment. Even more important, the candidate will
have fun in their job!
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One more thing:
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Even though you know you’re a technical guru, since we were raised
in Missouri, it would be helpful if you have one or more of the
certifications below and have strong familiarity with at least
one scripting language (e.g., Python).
Current Certifications: (Any of following) Microsoft MCP, Microsoft
Certified 2000/2003 System Engineer (MCSE), or other MSCE
specializations (MSCE I, MSCE S, etc.), CISSP, Cisco Certified
Networking Associate (CCNA), Cisco Certified Network P
rofessional (CCNP), Cisco Certified Design Associate (CCDA)
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If you think you might be the one we’re looking for . . .
Send us your resume to Careers@GoECart.com
Important: The subject field of your e-mail must include Ref. No. GECWEB-NETENG-07
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