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Quickly Process Telephone and Mail Orders GoECart includes tools to help you take and process offline telephone and mail orders—fast. This is of course in addition to GoECart’s extensive payment support for all leading online payment processors, gateways, and methods.
Fully Personalize Product Offerings
GoECart makes it easy for you to reward loyal customers. For
example, you can assign discounts to customers via coupons and other methods.
Integrated Email Message Center
The GoECart Administration Panel now includes a
full-featured email message center that lets you track and respond to customer
inquiries originating from the storefront.
Standard/Generic Email Templates
To help you expedite online store customer service, GoECart
includes email templates for common inquiries. These templates—like all email sent
by the software—can be customized with your own text.
Customer Relationship Management (CRM) Tools
GoECart’s integrated CRM tools include a full-featured
contact manager and a robust reporting capability
that you can tap to closely track customer activity.
Address Book for Frequent Shoppers
Customers can securely store multiple sets of address
information in an address-book-style format on the storefront so they do not
need to re-enter the information every time they shop.
Live Order Tracking
Your customers can view and track the status of their orders
and shipments in real time from the storefront. Customers can also view their
order history and obtain a history of past purchases. This keeps customers
informed—and reduces support calls and inquiries.
Fast and Intelligent Product Catalog Search
A key component of GoECart’s search-engine-friendly architecture is GoECart’s own
fast and intelligent product search capability. Your website customers will rapidly
find what they are seeking—using GoECart’s sophisticated product search that is
powered by elegant SQL Server full-text catalogs.
V.I.P. Functionality
GoECart’s V.I.P. (very important person) functionality makes
customers feel special and encourages them to return to the storefront time and
again. For example, an “express checkout” feature facilitates checkout for
registered customers so they don’t need to re-enter their personal information.
Newsletter Signup and Bulk Email Management
GoECart makes it easy for you to offer a personalized
newsletter to your customers. A mailing list feature is provided that collects
email addresses from the storefront, and you can manage all communications via
the Administration Panel.
Printer-Friendly Customer Invoices
Customers can print out nicely formatted invoices for
record-keeping upon order completion.
And More!
Additional customer service features include gift wrap
functionality, the ability for customers to leave comments at checkout, a data
import tool for updating customer information from an existing database and
much more!
Through GoECart’s custom programming service, merchants can integrate their own unique customer
service ideas, and third-party solutions can also be integrated if desired.
For more
information about GoECart’s innovative customer service features, please contact us.
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